<p>In compliance with the <strong>Regulation (EU) 2016/679 (GDPR)</strong> and the <strong>Organic Law 3/2018</strong> on Data Protection and the guarantee of digital rights, we inform you of the following:<br></p><p><strong>Data controller:</strong> Turicleta Turismo Activo SL, with NIF/CIF B72752207, located at C/ Carlos Vázquez, nº 4, 5th floor, 13001 Ciudad Real, and contact address <a target="_blank" rel="noopener noreferrer" href="mailto:hola@turicleta.com">hola@turicleta.com</a>.<br></p><p><strong>Purpose:</strong> to manage your reservation and the bicycle and equipment rental service, process the payment and the deposit, provide associated assistance, and send you communications related to the service (confirmations, incidents, and reservation management).<br></p><p><strong>Legal basis:</strong> the execution of the service contract.<br></p><p><strong>Recipients:</strong> in order to provide the service, your data may be processed by providers acting as data processors (for example, the payment gateway Stripe, hosting, and communication services) and communicated to the operator in charge of your reservation when this is a third party. Data will not be transferred to other third parties except as required by law. Some of these providers may involve international data transfers, detailed in our Privacy Policy.<br></p><p><strong>Retention:</strong> during the validity of the contractual relationship and the legally required periods for auditing and liabilities.<br></p><p><strong>Rights:</strong> you can exercise your rights of <strong>access, rectification, deletion, limitation of processing, opposition, and portability</strong> by writing to <a target="_blank" rel="noopener noreferrer" href="mailto:hola@turicleta.com">hola@turicleta.com</a>. You also have the right to file a <strong>complaint with the Spanish Data Protection Agency</strong> (<a target="_blank" rel="noopener noreferrer" href="http://www.aepd.es">www.aepd.es</a>).<br></p><p><strong>Complete information:</strong> you can consult it in our <a target="_blank" rel="noopener noreferrer" class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://turicleta.com/privacidad">Privacy Policy</a>.</p>

<h1>Booking and Service Use Conditions — Turicleta</h1><p><strong>Last updated:</strong> 03/06/2026</p><p>These Conditions govern the booking and use of the bicycle rental service, stations, bike hangars, and other equipment offered through Turicleta. We recommend reading them carefully before completing your booking.</p><hr><h2>1. Acceptance of the conditions</h2><p>By making and confirming a booking with Turicleta, you declare that you have read and accepted these Conditions, which form a binding contract between you (the "User") and Turicleta. <strong>The completion of the booking implies full acceptance of these Conditions.</strong> If you do not agree with them, you must not make the booking.</p><p>These Conditions are accessible to the User at all times during the booking process.</p><hr><h2>2. Definitions</h2><ul><li><p><strong>Turicleta:</strong> the platform and entity that manages bookings, payments, deposits, and the operation of the service, whether as a direct operator of the service or on behalf of associated operators.</p></li><li><p><strong>Operator:</strong> the provider of the rental service at a specific location, which may be Turicleta or an associated third party.</p></li><li><p><strong>User:</strong> the person who makes the booking and/or uses the service.</p></li><li><p><strong>Equipment:</strong> bicycles, stations, bike hangars, locks, batteries, chargers, accessories, and any other items made available to the User by Turicleta or its Operators.</p></li><li><p><strong>Bike hangar:</strong> storage station where the User does not rent equipment but parks and securely stores their own bicycle, with the User being responsible for anchoring and securing it properly.</p></li><li><p><strong>Booking:</strong> the rental contract for Equipment for a specified period and conditions.</p></li><li><p><strong>Deposit:</strong> the amount charged as a guarantee for the proper use and return of the Equipment, refundable in accordance with these Conditions.</p></li></ul><hr><h2>3. Nature of the service</h2><p>Turicleta offers a bicycle rental service and associated equipment. Turicleta is responsible for managing the booking, collecting the amount and the deposit, providing assistance, and, where applicable, supplying, maintaining, and operating the stations, bike hangars, and bicycles.</p><p>In addition to the rental, Turicleta offers the <strong>bike hangar</strong> service: storage stations where the User does not rent equipment but has a space to park and securely store their own bicycle. In this service:</p><ul><li><p>The User is solely responsible for anchoring and properly securing their bicycle inside the bike hangar, as well as for its proper locking.</p></li><li><p>Turicleta provides the infrastructure and security means of the bike hangar, but <strong>is not responsible for the loss, theft, or damage to the User's bicycle</strong> when resulting from improper anchoring, locking, or use by the User, or from non-compliance with the usage instructions.</p></li></ul><p>The collection of the booking and deposit is carried out by Turicleta, which subsequently settles with the corresponding Operator when this is a third party. Consequently, the User acknowledges and accepts that <strong>Turicleta is authorized to charge, retain, and, where applicable, deduct from the deposit</strong> the amounts that apply in accordance with these Conditions.</p><hr><h2>4. Requirements for booking and using the service</h2><ol><li><p><strong>Minimum age to book:</strong> 16 years. Persons under 16 years of age cannot make bookings; these must be made by an adult who assumes responsibility.</p></li><li><p><strong>Minors:</strong> any User under the age of majority must be accompanied at all times by an adult who is responsible for them during the use of the service.</p></li><li><p><strong>Condition to ride:</strong> the User agrees not to use the Equipment under the influence of alcohol, drugs, medications, or other substances that affect their ability to drive.</p></li><li><p><strong>Traffic regulations:</strong> the User must respect traffic and road safety regulations at all times, as well as the usage instructions provided by Turicleta or the Operator.</p></li><li><p><strong>Accuracy of data:</strong> the User guarantees that the data provided in the booking is true and current.</p></

<p><strong>Liability Coverage</strong> The policy includes Liability Coverage with a maximum limit of €300,000 per incident. This coverage protects against damages that may be caused to third parties as a result of the use of electric bicycles rented from Turicleta during the contracted rental period.</p><p><strong>Scope of Application</strong> The coverage applies exclusively to activities derived from the non-professional use of the insured rented vehicles. Damages arising from professional use or use other than that provided for in the policy conditions are excluded from the scope of coverage.</p><p><strong>Claims Management</strong> For the management of any incident covered by this policy, the user has the free choice of distributor or agreed workshop. The coverage includes assistance in claiming damages and legal assistance and administrative procedures.</p><p><strong>General Conditions</strong> This coverage is subject to the effective collection of the corresponding premium receipt. This text is for informational purposes only and does not modify, extend, or restrict the general, particular, and special conditions of the policy, which prevail in all cases.</p>