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Popular: Bookings • Cancellation • Payments • Safety

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Bookings

How to book, modify or cancel your reservations

5 articles

Payments

Payment methods, refunds and invoices

2 articles

Stations

How to find and use our rental stations

4 articles

Bikes

Bike types, features and maintenance

3 articles

Account

Manage your profile and preferences

2 articles

Safety

Tips and recommendations for a safe trip

0 articles

Frequently Asked Questions

Quick answers

Category: Account

2 question(s) found

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I have forgotten my password, what should I do?

On the login screen, click on "Forgot your password?" and enter your email to receive a recovery link.

How do I update my profile information?

Go to your profile by tapping the user icon in the upper right corner. From there, select "Edit profile" where you can update your photo, name, email, phone, and language and notification preferences. Changes are saved automatically when you exit the editing screen.

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