How can we help you?

1. Enter the Station, and head towards the free docking station.
2. Place the bike in its dock and push it until you hear “clack”. An amber light will turn on.
3. Confirm in the app that you have left the bike in its place.

And it would be charging!

Remember to confirm that you have completed your adventure in the app once you complete this process.

Depending on the type of station, there are two methods:

• PIN Code: The app generates a code that you must enter on the physical keyboard of the station.
• Automatic Unlock: You press a button in the app that sends a direct opening signal to the hardware.

In either case, the app will show you what to do.

1. Access the app of Turicleta and click on “Start route” in your reservation.
2. To enter the Station, press “Generate code”.
3. Enter that code at the door of the Station of your reservation...

And you will be able to enter!

Remember: You will be able to access your station 10 minutes before the start of your reservation.

You can see all the bike stations on the interactive map of the app. Each station shows the availability of bikes in real time, exact address, operating hours, and available services (restrooms, water, workshop). You can also enable notifications to learn about new stations near your location.