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Popular: Bookings • Cancellation • Payments • Safety

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Bookings

How to book, modify or cancel your reservations

5 articles

Payments

Payment methods, refunds and invoices

2 articles

Stations

How to find and use our rental stations

4 articles

Bikes

Bike types, features and maintenance

3 articles

Account

Manage your profile and preferences

2 articles

Safety

Tips and recommendations for a safe trip

0 articles

Frequently Asked Questions

Quick answers

Category: Bikes

3 question(s) found

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How do I place the baby car seat?

Place the baby seat behind the saddle of the bike.
Use the red thread to guide you and adjust the seat on the bike.
Once adjusted, tie the seat to the bottom of the seat for better support.

And it would be installed!

¿Qué hago si tengo un problema con la bicicleta durante el tour?

Si experimentas algún problema mecánico con tu bicicleta, no te preocupes. Primero, intenta solucionarlo con el kit de herramientas básico incluido. Si el problema persiste, contacta con nuestro soporte 24/7 desde la app (botón SOS). Te proporcionaremos asistencia en carretera o te indicaremos la estación más cercana para cambiar de bicicleta sin costo adicional.

I've never ridden an electric bike before. What should I know?

It's just like a regular bicycle, but with electric assistance that you can easily control from the handlebar screen. If you have any questions, tutorial videos are available in the "Help" section of our App.

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