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Popular: Bookings • Cancellation • Payments • Safety

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Bookings

How to book, modify or cancel your reservations

5 articles

Payments

Payment methods, refunds and invoices

2 articles

Stations

How to find and use our rental stations

4 articles

Bikes

Bike types, features and maintenance

3 articles

Account

Manage your profile and preferences

2 articles

Safety

Tips and recommendations for a safe trip

0 articles

Frequently Asked Questions

Quick answers

Category: Bookings

5 question(s) found

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Does the app guide me during the course of my route?

Yes, the app includes an interactive map that shows your position in real time and indicates the points of interest (POIs) along the way.

Where can I see my active, past, or upcoming reservations?

You can check all the information about your bookings in the Bookings tab of the bottom bar, or in the "Your routes" section within your Profile.

What are Points of Interest (POIs)?

They are prominent places such as monuments, viewpoints, or restaurants that you will find along the routes. Each one includes a description, photos, and location on the map.

How do I book a bike tour?

From the main screen, explore the available tours in the "Tours" section. Select the tour that interests you, review the details (duration, points of interest, level of difficulty), choose date and time, and confirm your reservation. You will receive a confirmation by email.

¿Puedo cancelar mi reserva?

Sí, puedes cancelar tu reserva hasta 24 horas antes del inicio del tour sin ningún cargo. Para cancelaciones con menos de 24 horas de anticipación, se aplicará un cargo del 50%. Las cancelaciones se pueden realizar desde la sección "Mis Reservas" en tu perfil.

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