How can we help you?

Yes, the app includes an interactive map that shows your position in real time and indicates the points of interest (POIs) along the way.

You can check all the information about your bookings in the Bookings tab of the bottom bar, or in the "Your routes" section within your Profile.

1. Place the baby seat behind the saddle of the bike.
2. Use the red thread to guide you and adjust the seat on the bike.
3. Once adjusted, tie the seat to the bottom of the seat for better support.

And it would be installed!

They are prominent places such as monuments, viewpoints, or restaurants that you will find along the routes. Each one includes a description, photos, and location on the map.

On the login screen, click on "Forgot your password?" and enter your email to receive a recovery link.

1. Enter the Station, and head towards the free docking station.
2. Place the bike in its dock and push it until you hear “clack”. An amber light will turn on.
3. Confirm in the app that you have left the bike in its place.

And it would be charging!

Remember to confirm that you have completed your adventure in the app once you complete this process.

Depending on the type of station, there are two methods:

• PIN Code: The app generates a code that you must enter on the physical keyboard of the station.
• Automatic Unlock: You press a button in the app that sends a direct opening signal to the hardware.

In either case, the app will show you what to do.

1. Access the app of Turicleta and click on “Start route” in your reservation.
2. To enter the Station, press “Generate code”.
3. Enter that code at the door of the Station of your reservation...

And you will be able to enter!

Remember: You will be able to access your station 10 minutes before the start of your reservation.

Turicleta is a mobile application that allows you to discover tourist destinations and rent bicycles to explore the city in an ecological, fun, and healthy way. We offer guided tours and bicycle rentals with stations located at strategic points.

To register, download the app from the App Store or Google Play, open the app and select "Create account". You can register using your email, Google account, or Facebook. Complete your profile with your basic information and you're all set! You can now start exploring.

From the main screen, explore the available tours in the "Tours" section. Select the tour that interests you, review the details (duration, points of interest, level of difficulty), choose date and time, and confirm your reservation. You will receive a confirmation by email.

You can see all the bike stations on the interactive map of the app. Each station shows the availability of bikes in real time, exact address, operating hours, and available services (restrooms, water, workshop). You can also enable notifications to learn about new stations near your location.

Go to your profile by tapping the user icon in the upper right corner. From there, select "Edit profile" where you can update your photo, name, email, phone, and language and notification preferences. Changes are saved automatically when you exit the editing screen.